People have conflicting responses for support from algorithms or humans in decision-
making. On the one hand, they fail to benefit from algorithms due to algorithm aversion, as …

Artificial intelligence (AI) is starting to pervade the economic and social life. This renders
strategic interactions between humans and artificial agents more and more common. At the …

The question of whether artificial intelligence (AI) can be considered conscious and
therefore should be evaluated through a moral lens has surfaced in recent years. In this …

In the realm of smart services, smart personal assistants (SPAs) have become a popular
medium for value co-creation between service providers and users. The market success of …

Investors increasingly can obtain advice from “robo-advisors", artificial intelligence–enabled
digitalized service agents. We study whether and why the provision of investment advice …

As more organizations establish artificial intelligence-based service agents to offer an
automated customer dialogue it is crucial to understand how users perceive this new form of …

Advances in information technologies (IT) have enabled organizations to seek solutions for
their business problems from beyond their own workforce through digital crowdsourcing …

Fake news undermines individuals' ability to make informed decisions. However, the
theoretical understanding of how users assess online news as real or fake has thus far …

Abstract In situations when Information Systems (IS) do not work as intended, using IS might
hinder their users and let them perceive technostress; this then comes along with reduced …

Today, humans interact with automation frequently and in a variety of settings ranging from
private to professional. Their behavior in these interactions has attracted considerable …