Currently, most traditional banks provide digital services and the government encourages
people to use cashless payments in their everyday life, particularly during the pandemic …

Purpose Based upon an extended SERVQUAL model, this paper attempts to contribute to
the Islamic banking literature by examining the impact of digitalization, as a service quality …

Purpose The purpose of this paper is to study the important factors which help explain
consumer intention and use behavior in mobile banking (m-banking) adoption. All constructs …

Purpose The purpose of this paper is to examine customers' perceptions of digital banking
(DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks …

Purpose The purpose of this study is to investigate important factors that help explain
customer willingness to adopt mobile banking (M-banking). To this end, the unified theory of …

Digital banking, customer experience and financial performance: UK bank managers’
perceptions | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

The study examines the interrelationships between selected relationship marketing
constructs, namely customer satisfaction, trust, perceived value and commitment, and their …

This study aims to identify the consequence of social media usage on firm performance. To
this end, it proposes a conceptual map that shows promising linkages between the maturity …

The main goal of this study was to investigate the impact of four dimensions of technological
readiness on the adoption of autonomous vehicles (AVs): Discomfort, insecurity, optimism …

Purpose This study aims to investigate customer experience (CE) and its relationship with
intermediate variables to analyze the impact of digital banking (DB) on banks' financial …