[HTML][HTML] It's worth it! High performance work systems for employee job satisfaction: The mediational role of burnout

D Dorta-Afonso, L Romero-Domínguez… - International Journal of …, 2023 - Elsevier
This study aims to analyse the mechanisms through which high performance work systems
(HPWSs) affect employee job satisfaction in hospitality firms. A sample of 202 hotel …

High performance work systems in the tourism and hospitality industry: a critical review

PV Kloutsiniotis, DM Mihail - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to provide an up-to-date theoretically based qualitative review
regarding the “high-performance work systems”(HPWS) approach in the area of the tourism …

The effects of high performance work systems in employees' service-oriented OCB

PV Kloutsiniotis, DM Mihail - International Journal of Hospitality …, 2020 - Elsevier
The present research investigates the effects of “High Performance Work Systems (HPWS)”
on employees'“work engagement” and “service-oriented Organizational Citizenship …

Effects of high-performance work systems (HPWS) on hospitality employees' outcomes through their organizational commitment, motivation, and job satisfaction

D Dorta-Afonso, M González-de-la-Rosa… - Sustainability, 2021 - mdpi.com
The purpose of this research is to examine the underlying mechanisms inside the so-called
black box that relate high performance work systems (HPWS) with employees' well-being …

[HTML][HTML] The impact of employee-oriented CSR on quality of life: Evidence from the hospitality industry

M González-De-la-Rosa, Y Armas-Cruz… - Tourism …, 2023 - Elsevier
This paper builds on recent corporate social responsibility (CSR) literature and on
stakeholder theory. Our aim is to analyze the direct and indirect effects of employee-oriented …

A quarantined lodging stay: The buffering effect of service quality

IKA Wong, FX Yang - International Journal of Hospitality Management, 2020 - Elsevier
How do guests feel during their stay at quarantine lodging? This study draws on terror
management theory and social exclusion theory to synthesize a model that highlights …

High-performance work systems in job demands-resources theory: Implications for employee burnout and quality of life

D Dorta-Afonso, L Romero-Domínguez - International Journal of Hospitality …, 2025 - Elsevier
Building on recent developments in job demands-resources (JD-R) theory, we investigate
how high-performance work systems (HPWS) are related to both the motivational and health …

The bright side of work-related deviant behavior for hotel employees themselves: Impacts on recovery level and work engagement

J Fan, M Zhang, X Wei, D Gursoy, X Zhang - Tourism Management, 2021 - Elsevier
This study examines the immediate positive benefits of work-related deviant behavior on
hotel employees' recovery level and work engagement leveraging conservation of resources …

Cocreation of the hospitality brand experience: A triadic interaction model

Z Lin, IKA Wong - Journal of Vacation Marketing, 2020 - journals.sagepub.com
Although dyadic interactions among customers have widely been acknowledged to impact
customer experience, the interdependence between customers and the service provider …

Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes

J Yang, Y Kim, PB Kim - Tourism Management, 2021 - Elsevier
In this study, we examine how the high-performance work system (HPWS) can be used to
promote positive employee behavior leading to higher organizational service performance …