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Crises and crisis management: Integration, interpretation, and research development
Organizational research has long been interested in crises and crisis management. Whether
focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a …
focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a …
Emotional communication by service robots: a research agenda
Purpose Many service industries are facing severe labor shortages. As a result, service
providers are turning to new sources of labor, such as service robots. Critics however often …
providers are turning to new sources of labor, such as service robots. Critics however often …
Seeking formula for misinformation treatment in public health crises: The effects of corrective information type and source
An increasing lack of information truthfulness has become a fundamental challenge to
communications. Insights into how to debunk this type of misinformation can especially be …
communications. Insights into how to debunk this type of misinformation can especially be …
[كتاب][B] Crisis communication: Managing stakeholder relationships
A Diers-Lawson - 2019 - taylorfrancis.com
Crises come in many shapes and sizes, including media blunders, social media activism,
extortion, product tampering, security issues, natural disasters, accidents, and negligence …
extortion, product tampering, security issues, natural disasters, accidents, and negligence …
A burden of responsibility: The role of social approval at the onset of a crisis
We extend research on social evaluations and crisis management by explicating the
sociocognitive mechanisms that influence how an organization and its external evaluators …
sociocognitive mechanisms that influence how an organization and its external evaluators …
Organizational crisis communication: A multivocal approach
F Frandsen, W Johansen - 2016 - torrossa.com
This chapter explores the societal dimension of organizational crises, crisis management,
and crisis communication. In examining the question 'Are we living in a crisis society?', the …
and crisis communication. In examining the question 'Are we living in a crisis society?', the …
Social media and crisis communication
Description: Second edition.| New York, NY: Routledge, 2022.| Includes bibliographical
references and index.| Identifiers: LCCN 2021041528 (print)| LCCN 2021041529 (ebook) …
references and index.| Identifiers: LCCN 2021041528 (print)| LCCN 2021041529 (ebook) …
[HTML][HTML] Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident
Studies of how tourists react to unethical incidents in destinations are scarce. Based on an
online survey (n= 1350) and grounded in cognitive appraisal theory, this study examines …
online survey (n= 1350) and grounded in cognitive appraisal theory, this study examines …
Corporate responses to the coronavirus crisis and their impact on electronic‐word‐of‐mouth and trust recovery: Evidence from social media
This study examines how corporate responses to service failure, caused by the coronavirus
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation
In this study, we conducted two experiments to examine how emotions expressed, both
verbally and visually, by the CEO of an organization in crisis affect organizational reputation …
verbally and visually, by the CEO of an organization in crisis affect organizational reputation …