Crises and crisis management: Integration, interpretation, and research development

J Bundy, MD Pfarrer, CE Short… - Journal of …, 2017‏ - journals.sagepub.com
Organizational research has long been interested in crises and crisis management. Whether
focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a …

Emotional communication by service robots: a research agenda

M Becker, E Efendić… - Journal of Service …, 2022‏ - emerald.com
Purpose Many service industries are facing severe labor shortages. As a result, service
providers are turning to new sources of labor, such as service robots. Critics however often …

Seeking formula for misinformation treatment in public health crises: The effects of corrective information type and source

TGLA Van der Meer, Y ** - Health communication, 2020‏ - Taylor & Francis
An increasing lack of information truthfulness has become a fundamental challenge to
communications. Insights into how to debunk this type of misinformation can especially be …

[كتاب][B] Crisis communication: Managing stakeholder relationships

A Diers-Lawson - 2019‏ - taylorfrancis.com
Crises come in many shapes and sizes, including media blunders, social media activism,
extortion, product tampering, security issues, natural disasters, accidents, and negligence …

A burden of responsibility: The role of social approval at the onset of a crisis

J Bundy, MD Pfarrer - Academy of management review, 2015‏ - journals.aom.org
We extend research on social evaluations and crisis management by explicating the
sociocognitive mechanisms that influence how an organization and its external evaluators …

Organizational crisis communication: A multivocal approach

F Frandsen, W Johansen - 2016‏ - torrossa.com
This chapter explores the societal dimension of organizational crises, crisis management,
and crisis communication. In examining the question 'Are we living in a crisis society?', the …

Social media and crisis communication

Y **, LL Austin - 2022‏ - api.taylorfrancis.com
Description: Second edition.| New York, NY: Routledge, 2022.| Includes bibliographical
references and index.| Identifiers: LCCN 2021041528 (print)| LCCN 2021041529 (ebook) …

[HTML][HTML] Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident

J Breitsohl, B Garrod - Tourism management, 2016‏ - Elsevier
Studies of how tourists react to unethical incidents in destinations are scarce. Based on an
online survey (n= 1350) and grounded in cognitive appraisal theory, this study examines …

Corporate responses to the coronavirus crisis and their impact on electronic‐word‐of‐mouth and trust recovery: Evidence from social media

Y Wang, M Zhang, S Li, F McLeay… - British Journal of …, 2021‏ - Wiley Online Library
This study examines how corporate responses to service failure, caused by the coronavirus
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …

Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation

L Schoofs, AS Claeys - Journal of Business Research, 2021‏ - Elsevier
In this study, we conducted two experiments to examine how emotions expressed, both
verbally and visually, by the CEO of an organization in crisis affect organizational reputation …