Purpose Conceptual and empirical research over the past 20 years has moved the social
media (SM) literature beyond the embryotic stage to a well-developed academic discipline …

Sustainability, in terms of ecological, economic, and social sustainable development, and
the advancing digitalization represent some of the most substantial societal challenges …

Abstract User-Generated-Content (UGC) has gained increasing attention as an important
indicator of business success in the tourism and hospitality sectors. Previous literature has …

This is the first systematic review of fraud in the hospitality sector to provide a holistic view of
this crime, identify literature gaps, and suggest new directions for future research. The paper …

Consumers rely on internet user reviews. Existing sentiment-based detection systems fail to
capture consumer feelings regarding numerous aspects of products or services which …

Artificial intelligence (AI) and machine learning (ML) are emergent tools for fake review
detection. This study provides a comprehensive overview of AI applications in fake review …

This research examined several antecedents (consumers' brand identification and
skepticism) and consequences (brand reputation, purchase intentions and trust of the review …

Against the uncertainty caused by the information overload in the online world, consumers
can benefit greatly by reading online product reviews before making their online purchases …

Growing interest in peer-generated online reviews for product promotion has incentivized
online review manipulation. The latter is challenging to be detected. In this study, to discern …

Fake reviews, characterized as misleading, can be positive, negative, or neutral, varying
greatly across sectors and products. Their detrimental effects include reducing the …