Abstract Service bundles, in the context of e-government, are used to group services
together that relate to a certain citizen need. These bundles can then be presented on a …

The future cities of our societies need to integrate their citizens into a value-co-creation
process in order to transform to smart cities with an increased quality of life for their citizens …

Governments and public administrations face multiple challenges and opportunities for
innovation in the area of public services–created by ongoing ICT developments and shifting …

Anyone who browses the internet expects to get information quickly and securely, so the
time it takes to load a website can be decisive for user loyalty. On non-governmental …

Government organizations have a strategic position in providing quality public services. The
quality of public services plays a central role in the happiness of citizens, sustainability, and …

This article introduces and explores the potential of an active electronic data safe (AEDS)
serving as an infrastructure to achieve transformational government. An AEDS connects …

This paper advances understanding of electronic government and reports a systematic
literature review of electronic government websites. The review includes studies that …

Government health and human services organizations often struggle to meet the evolving
needs of citizens, leading to gaps in service delivery and technological accessibility. This …

Implementation of One Stop Shop (OSS) model has the potential of enhancing the building
approval process. However, there are many challenges that impede its implementation. This …

A growing interest in e-Government practices is currently expressed within public
administrations. This paper describes the evolution of our study in the field of impacts of …