Conversational commerce, which relies on algorithm-based voice assistants, is still an
emerging technology that changes how consumers shop. Based on natural language …

Purpose A review of 67 articles in the indoor environmental quality (IEQ) literature published
from 2010 to 2020 reveals that none of prior studies have determined the IEQ of physical …

Purpose Gaining and maintaining trust in e-commerce is crucial for online purchases.
Specifically, understanding trust formation and its consequences in a cross-market online …

Purpose Digital communication and social media have an increasing importance in society
and in tourism boosting. This study aims to analyse the role of digital marketing in the …

Purpose Today the mobile apps are hel** customers in every means of their life by
exploring information related to electronic items and even for food items also. Therefore, the …

Purpose This study aims to investigate the moderating effects of brick-and-mortar (BM) store
characteristics and customer satisfaction on the relationship between ship-to-store (STS) …

Digital transaction platforms are reconfiguring how customers and suppliers interact and
transact. This evolution challenges the applicability of some of the canonical concepts and …

Consumer behavioral patterns radically changed during the last decades, as well as during
the COVID-19 pandemic. In parallel, digital technologies continuously substitute traditional …

Purpose Despite the increasing use of home delivery (HD) in e-commerce, no studies have
explicitly examined consumer perceptions of the convenience of the last-mile delivery of …

Managementhaspublishedovertheyears, thisoneprovidesavisionofthecuttingedgeofre…
inhow theretailindustryistakingadvantage ofthetechnologiesrecently developedtoaddressthe …