Environmental turbulence has garnered consistent interest in marketing as perhaps the chief
externality affecting a business' strategic capabilities, activities, and outcomes. Surprisingly …

This study attempts to assess how tourists use smart tourism technologies at destinations
and measure the effects of STT usage on overall travel experience and future revisit …

The adoption and implementation of smart technologies in tourism destinations and visitor
attractions to enrich tourists' experiences and improve their satisfaction has become a new …

This paper presents the state of the art in new service development (NSD) by analyzing 178
papers that have been categorized by discipline and method, implementing a structured …

Customers are a knowledge resource outside of the firm that can be utilized for new service
success by involving them in the design process. However, existing research on the impact …

With the development of sustainable technology and the continuous innovation of people's
travel styles, smart tourism technology (STT) is widely used in various tourism fields. STT …

The implementation of smart technologies in the tourism industry has become a new trend.
This is aimed at enriching tourists' experiences and improving their satisfaction. The purpose …

Does firm performance increase with risk-taking behavior under information technological
turbulence? Empirical evidence from Indonesian SMEs | Emerald Insight Books and journals …

Purpose Gastronomic festivals are important events to bring people together around food-
themed activities. This study aimed at determining the relationships between festival quality …

Purpose The purpose of this paper is to review the dominant role which technology plays in
the new service development (NSD) process and indicate the critical success factors that …