Customer experience orientation: Conceptual model, propositions, and research directions
Many firms are adopting customer experience management as a route to differentiation, but
experience management in practice has only begun to be explored. Using a strategic …
experience management in practice has only begun to be explored. Using a strategic …
Implementation of the principles of financial governance in service companies
N Fatmawatie, E Endri - Journal of Governance and …, 2022 - repository.iainkediri.ac.id
The principles of financial governance that can be used to guide the design of service
organizations are accountability, efficiency, transparency, legitimacy, and inclusiveness …
organizations are accountability, efficiency, transparency, legitimacy, and inclusiveness …
A Metamodel for Designing Assessment Models to support transition of production systems towards Industry 5.0
Industry 4.0 paradigm has focused the attention on information and communication
technologies, requiring greater connectivity between physical devices. A good effect of this …
technologies, requiring greater connectivity between physical devices. A good effect of this …
Being digital and flexible to navigate the storm: How digital transformation enhances supply chain flexibility in turbulent environments
The growing environmental business uncertainties have forced companies to focus on
develo** more flexible supply chains. Digital transformation has been considered a key …
develo** more flexible supply chains. Digital transformation has been considered a key …
How organizations leverage digital technology to develop customization and enhance customer relationship performance: An empirical investigation
Digital technology (DT) is critical for realizing customization to create business value.
However, research on how DT affects customization and customer relationship performance …
However, research on how DT affects customization and customer relationship performance …
Designing business models for Industry 4.0 technologies provision: Changes in business dimensions through digital transformation
Abstract Industry 4.0 (I4. 0) literature has been concerned with how to implement digital
technologies in manufacturing processes. However, the I4. 0 concept also comprises …
technologies in manufacturing processes. However, the I4. 0 concept also comprises …
Building digital servitization ecosystems: An analysis of inter-firm collaboration types and social exchange mechanisms among actors
The servitization literature has evidenced that the development and provision of Smart
Product-Service Systems usually happen through collaborative ecosystems, but little is …
Product-Service Systems usually happen through collaborative ecosystems, but little is …
Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B
Purpose The business-to-business (B2B) marketing literature is heavily focused on the
manufacturing sector. However, it is the B2B service sector that shows the highest growth in …
manufacturing sector. However, it is the B2B service sector that shows the highest growth in …
Exploring the role of digital servitization for green innovation: Absorptive capacity, transformative capacity, and environmental strategy
Despite the growing interest in digital technologies to achieve servitization goals, there is a
lack of comprehensive understanding of the factors that drive firms to adopt digital …
lack of comprehensive understanding of the factors that drive firms to adopt digital …
Multichannel digital service delivery and service ecosystems: The role of data integration within Smart Product-Service Systems
LS Dalenogare, MA Le Dain, GB Benitez… - … Forecasting and Social …, 2022 - Elsevier
Abstract Services for Smart Product-Service Systems (PSS) business models can be
delivered through multiple digital channels like smart products, cloud systems, and workers …
delivered through multiple digital channels like smart products, cloud systems, and workers …