Supply chain contracting and the use of information are undoubtedly two critical and
influential areas in modern supply chain management. However, relatively little is known …

Given the growing importance of service supply chain management (SSCM) in operations,
we review a selection of papers in the operations research and the management science …

Authored by a team of experts, the new edition of this bestseller presents practical
techniques for managing inventory and production throughout supply chains. It covers the …

This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

The study investigates the Impact of Workload and Technologies on the Performance of Call
Centre Employees." Single-way ANOVA is used for analysis. In this study, we use …

Call centers are an increasingly important part of today's business world, employing millions
of agents across the globe and serving as a primary customer‐facing channel for firms in …

We conduct an empirical study to analyze how waiting in queue in the context of a retail
store affects customers' purchasing behavior. Our methodology combines a novel data set …

In this paper, we analyze the contracting issues that arise in collaborative services, such as
consulting, financial planning, and information technology outsourcing. In particular, we …

This study presents a systematic review of the literature on service-oriented manufacturing
(SOM). Specifically, we focus on the impact of SOM on firm operating decisions, which …

The existing outsourcing literature has generally overlooked the cost differential and contract
negotiations between manufacturers and suppliers (by assuming identical cost structures …