Despite the issues that the hospitality industry encounters in retaining talented employees,
little attention has been paid to the development of retention strategies, resulting in poor …

This paper reviews key themes that impact on the role and management of human
resources in tourism (primarily relating to work and employment) and assesses whether the …

What is it like to work in the media? Are media jobs more 'creative'than those in other
sectors? To answer these questions, this book explores the creative industries, using a …

Recent investigations suggest that human resource practices influence organisational
performance through their effect on key mediating variables. However, the link between …

In the last ten years, in both the UK and USA, the vocabulary for managing the employment
relationship has undergone a change.'Personnel management'has increasingly given way …

In this book, I seek to make a case that more and more aspects of our society are exhibiting
features that are associated with the Disney theme parks. The idea of Disneyization springs …

This article examines emotion in organizations and the emotion management skills
organizational actors possess. While Hochschild's (1983) seminal work on emotional labour …

This paper explores the processes and outcomes of using three different forms of data
analytic processes to analyse the same set of qualitative data. The dataset are 24 in‐depth …

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use of our standing order facility. To place a standing order please contact your bookseller …

What is strategic HRM, and how do you apply it in business? What makes good HR strategy
and how do you develop it? What are the key issues that need to be considered when …