This book provides a comprehensive account of tourism in natural, wild and protected areas.
The 2nd edition contains an overview of key literature and developments that have emerged …

This study reconfigures the user generated content in online hotel reviews to provide
comparative and benchmarking insights about customer satisfaction. Hangzhou, an …

Destination marketing is more challenging than other goods and services. The basis of
competitive advantage shifts from tourism resources only (destination marketing) to a …

This book evaluates different approaches to benchmarking, and their application within
tourism destinations. It considers organization benchmarking (performance evaluation of a …

Hotel buildings are reported in many countries as one of the most energy intensive building
sectors. Besides the pressure posed on energy supply, they also have adverse impact on …

This paper contributes to the discourse on how to determine tourist satisfaction. The aim
therefore is to analyze to what extent international tourists visiting South Africa are satisfied …

The increasing stature of the foodservice industry in the global service economy suggests
that productivity analyses—similar to those performed in non-service-based settings—would …

Decisions taken within the framework of tourism management may have important impacts
on the environment that may in turn trigger feedback effects on tourism responses …

Knowledge sharing and quality assurance in hospitality and tourism is a very broad topic to
cover. This paper focuses mainly on the role of higher education in transferring knowledge …

Sažetak Tourism industry is very important in Croatia, due to its contribution to employment
and GDP. In the last couple of years, there is an ongoing debate on how to further develop …