This study reviews the literature on e-service quality (e-SQ), with an emphasis on the
methodological issues involved in develo** measurement scales and issues related to the …

Background Measuring patients' perception from health service quality as an important
element in the assessment of service quality has attracted much attention in recent years …

Purpose The purpose of this paper is to investigate the role of service quality (SQ), customer
satisfaction (CS) and customer loyalty (CL) in Ghana's health sector and a comparative …

Background Research suggested that waiting time and consultation time are associated with
overall patient satisfaction concerning health services. However, there is a lack of …

Purpose The current study aims at develo** a conceptual framework containing original
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …

The satisfaction of the patient is believed to be one of the preferred results of healthcare, and
it is directly connected with the usage of health services. This study aimed to assess how …

Purpose The purpose of this paper is to clarify how enablers of quality management can
secure the satisfaction and loyalty of patients through increasing service quality in hospitals …

Developments and changes in health services give importance to the concept of competition
and encourage to increase quality among the healthcare centers. During these processes …

Purpose The purpose of this study is to explore the literature of healthcare service quality for
identifying and analyzing the healthcare service quality models and dimensions and to …

Background Assessing the quality of health services gives insights to managers about the
status of services delivered by them, especially from the client's perspective. Although …