Deep transfer learning & beyond: Transformer language models in information systems research

R Gruetzemacher, D Paradice - ACM Computing Surveys (CSUR), 2022 - dl.acm.org
AI is widely thought to be poised to transform business, yet current perceptions of the scope
of this transformation may be myopic. Recent progress in natural language processing …

Corporate reporting through social media: a comprehensive literature review

M Hamade, K Hussainey, K Albitar - Journal of Accounting Literature, 2024 - emerald.com
Purpose This systematic review aims to comprehensively explore the existing literature on
the use of corporate communication within the realm of social media. Design/methodology …

Online and offline retailing: What we know and directions for future research

B Ratchford, G Soysal, A Zentner, DK Gauri - Journal of Retailing, 2022 - Elsevier
The fast-paced growth of e-commerce is rapidly changing consumers' shop** habits and
sha** the future of the retail industry. While online retailing has allowed companies to …

The impact of social media marketing for Indonesian SMEs sustainability: Lesson from Covid-19 pandemic

TS Patma, LW Wardana, A Wibowo… - Cogent Business & …, 2021 - Taylor & Francis
The Covid-19 pandemic has imposed the government to provide a mass restriction policy,
and businesses respond to this issue by adopting technology and social media marketing …

Exploring the roles of DMO's social media efforts and information richness on customer engagement: empirical analysis on Facebook event pages

M Lee, JH Hong, S Chung… - Journal of Travel …, 2021 - journals.sagepub.com
This study examines how destination marketing organization's (DMO's) social media posts
and comments increase customer engagement and explores the moderating role of …

Map** the relationship between social media usage and organizational performance: A meta-analysis

Z Liu, R Geng, YKM Tse, S Han - Technological Forecasting and Social …, 2023 - Elsevier
Business organizations are surging to integrate social media with their business and
operations management, as it is broadly recognized that social media usage (SMU) could …

[PDF][PDF] Impact of firm-generated content on firm performance and consumer Engagement: Evidence from Social Media in China

L Bai, X Yan - Journal of Electronic Commerce Research, 2020 - jecr.org
Social media has become an important channel for firms to market and promote their
brands, products, etc., but research on its marketing effect, especially the effect of different …

Negativity bias in the diagnosticity of online review content: The effects of consumers' prior experience and need for cognition

H Qahri-Saremi, AR Montazemi - European Journal of Information …, 2023 - Taylor & Francis
The importance of online review valence is a subject of debate among scholars. Prior
studies mostly assumed valence as a “peripheral” cue derived from online review surface …

Social media sustainability communication: an analysis of firm behaviour and stakeholder responses

AK Jha, NK Verma - Information Systems Frontiers, 2023 - Springer
Social media communication, and its impact on individuals and firms, is becoming
increasingly important in today's age. Firms are utilizing social media channels for …

Complaint publicization in social media

A Golmohammadi, T Havakhor, DK Gauri… - Journal of …, 2021 - journals.sagepub.com
Firms are increasingly turning to social media platforms for complaint handling. Previous
research and practitioners' reports highlight the benefits of complaint handling on social …