Turnitin
降AI改写
早检测系统
早降重系统
Turnitin-UK版
万方检测-期刊版
维普编辑部版
Grammarly检测
Paperpass检测
checkpass检测
PaperYY检测
[HTML][HTML] The impact of chatbots on customer loyalty: A systematic literature review
L Jenneboer, C Herrando… - Journal of theoretical and …, 2022 - mdpi.com
More and more companies have implemented chatbots on their websites to provide support
to their visitors on a 24/7 basis. The new customer wants to spend less and less time and …
to their visitors on a 24/7 basis. The new customer wants to spend less and less time and …
Chatbots in marketing: A literature review using morphological and co-occurrence analyses
A Ramesh, V Chawla - Journal of Interactive Marketing, 2022 - journals.sagepub.com
Chatbots have become common in marketing-related applications, providing 24/7 service,
engaging customers in humanlike conversation, and reducing employee workload in …
engaging customers in humanlike conversation, and reducing employee workload in …
An emerging theory of avatar marketing
F Miao, IV Kozlenkova, H Wang, T **_in_the_digital_world_examining_customer_engagement.pdf" data-clk="hl=vi&sa=T&oi=gga&ct=gga&cd=3&d=12188649301159780224&ei=NA29Z4bsDtjGieoP9s7J0As" data-clk-atid="gB9xD_bHJqkJ" target="_blank">[PDF] strath.ac.uk
Shop** in the digital world: Examining customer engagement through augmented reality mobile applications
This paper furthers our understanding of customer brand engagement through augmented
reality (AR) features on retailers' mobile applications. Due to the ubiquitous smartphone …
reality (AR) features on retailers' mobile applications. Due to the ubiquitous smartphone …
Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
T Araujo - Computers in human behavior, 2018 - Elsevier
Disembodied conversational agents in the form of chatbots are increasingly becoming a
reality on social media and messaging applications, and are a particularly pressing topic for …
reality on social media and messaging applications, and are a particularly pressing topic for …
AI customer service: Task complexity, problem-solving ability, and usage intention
Artificial intelligence (AI) in the context of customer service, we define as a technology-
enabled system for evaluating real-time service scenarios using data collected from digital …
enabled system for evaluating real-time service scenarios using data collected from digital …
Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector
Despite significant theoretical and empirical attention on public value creation in the public
sector, the relationship between artificial intelligence (AI) use and value creation from the …
sector, the relationship between artificial intelligence (AI) use and value creation from the …
AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots
Y Zhu, J Zhang, J Wu, Y Liu - Journal of Business Research, 2022 - Elsevier
This study examines how the certainty of consumer needs affects consumers' acceptance of
artificial intelligence (AI) chatbots in the online pre-purchase stage. Three experiments are …
artificial intelligence (AI) chatbots in the online pre-purchase stage. Three experiments are …
Should AI-Based, conversational digital assistants employ social-or task-oriented interaction style? A task-competency and reciprocity perspective for older adults
This study investigates whether social-versus task-oriented interaction of virtual shop**
assistants differentially benefits low versus high Internet competency older consumers with …
assistants differentially benefits low versus high Internet competency older consumers with …
M-commerce: The nexus between mobile shop** service quality and loyalty
Whilst M-commerce is having a major influence in the way businesses and consumers
interact, mobile shop** service quality (MS-SQ) has been understudied in the literature …
interact, mobile shop** service quality (MS-SQ) has been understudied in the literature …