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Human evaluation of conversations is an open problem: comparing the sensitivity of various methods for evaluating dialogue agents
EM Smith, O Hsu, R Qian, S Roller, YL Boureau… - arxiv preprint arxiv …, 2022 - arxiv.org
At the heart of improving conversational AI is the open problem of how to evaluate
conversations. Issues with automatic metrics are well known (Liu et al., 2016, arxiv …
conversations. Issues with automatic metrics are well known (Liu et al., 2016, arxiv …
Don't Forget Your ABC's: Evaluating the State-of-the-Art in Chat-Oriented Dialogue Systems
Despite tremendous advancements in dialogue systems, stable evaluation still requires
human judgments producing notoriously high-variance metrics due to their inherent …
human judgments producing notoriously high-variance metrics due to their inherent …
Automatic evaluation and moderation of open-domain dialogue systems
The development of Open-Domain Dialogue Systems (ODS) is a trending topic due to the
large number of research challenges, large societal and business impact, and advances in …
large number of research challenges, large societal and business impact, and advances in …
PoE: A panel of experts for generalized automatic dialogue assessment
Chatbots are expected to be knowledgeable across multiple domains, eg for daily chit-chat,
exchange of information, and grounding in emotional situations. To effectively measure the …
exchange of information, and grounding in emotional situations. To effectively measure the …
Psychological metrics for dialog system evaluation
S Giorgi, S Havaldar, F Ahmed, Z Akhtar… - arxiv preprint arxiv …, 2023 - arxiv.org
We present metrics for evaluating dialog systems through a psychologically-grounded"
human" lens in which conversational agents express a diversity of both states (eg, emotion) …
human" lens in which conversational agents express a diversity of both states (eg, emotion) …
Exploring the Impact of Human Evaluator Group on Chat-Oriented Dialogue Evaluation
Human evaluation has been widely accepted as the standard for evaluating chat-oriented
dialogue systems. However, there is a significant variation in previous work regarding who …
dialogue systems. However, there is a significant variation in previous work regarding who …