The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach
This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …
impact on overall customer satisfaction. This study employed a convenience sampling …
Impact of service quality and trust on repurchase intentions–the case of Pakistan airline industry
Purpose The purpose of this paper is to examine the antecedents of repurchase intentions in
the Pakistani airline industry. Though research on repurchase intentions has traditionally …
the Pakistani airline industry. Though research on repurchase intentions has traditionally …
The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective
C Shen, Y Yahya - Journal of Air Transport Management, 2021 - Elsevier
The objective of this study is to examine the impact of service quality by adopting AIRQUAL
model and price on passengers' loyalty through the linkage of passengers' satisfaction …
model and price on passengers' loyalty through the linkage of passengers' satisfaction …
The influence of hospital image and service quality on patients' satisfaction and loyalty
The increasing numbers of public and private hospitals have resulted in the competitive
environment in healthcare industry. This situation needs cooperation and support from the …
environment in healthcare industry. This situation needs cooperation and support from the …
Quality of public transport service: An integrative review and research agenda
TK Ojo - Transportation Letters, 2019 - Taylor & Francis
This paper contains a literature review of quality of public transport service. The study
classified 85 articles published 2005–2015, based on regional context, date of publication …
classified 85 articles published 2005–2015, based on regional context, date of publication …
Service quality, customer satisfaction, and loyalty in the banking sector: The moderating role of organizational culture
S Famiyeh, D Asante-Darko… - International Journal of …, 2018 - emerald.com
Purpose The purpose of this paper is to understand the moderating role of organizational
culture in the relationship between service quality, customer satisfaction and loyalty in the …
culture in the relationship between service quality, customer satisfaction and loyalty in the …
Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers' perspective
The Laos aviation market has experienced rapid growth over the last decade and the
industry has become an important driver contributing to the country's economic growth. This …
industry has become an important driver contributing to the country's economic growth. This …
The role of airport service quality in airport and destination choice
C Prentice, M Kadan - Journal of Retailing and Consumer Services, 2019 - Elsevier
The influence of service quality has received limited attention in the context of airport
research. This study investigates whether airport service quality is related to airport and …
research. This study investigates whether airport service quality is related to airport and …