Service failures and recoveries have important implications for hospitality and tourism
businesses, not only due to general service characteristics of inseparability, heterogeneity …

Robots are being implemented in many frontline services, from waiter robots in restaurants
to robotic concierges in hotels. A growing number of firms in hospitality and tourism …

Existing tourist emotion studies are biased toward examining tourists' positive emotions due
to their positive influence on a range of post-consumption behaviors. Tourists' negative …

This paper investigated the tourist cognitions and the link between tourist attributions and
both positive and negative tourist experiences. A mixed method research design was …

Purpose This study aims to highlight the importance of using attribution theory in metaverse
tourism research. The study addresses the lack of clarity regarding the attribution theory's …

From a parochial perspective, destination social responsibility (DSR) is crucial in
maintaining tourists' loyalty, trust, and satisfaction. From a broad sense, destination social …

Amidst growing emphasis on sustainability in the hotel industry, hotels are increasingly
adopting sustainable practices. This trend extends to online platforms, where hotels …

This study investigates the differences in the post-consumption evaluations of customers
acquired through advertising and RRPs in the context of service failure. The three laboratory …

Purpose This study examined tourists' reactions to a hypothetical service failure, to better
understand how tourists' cognitive and emotional evaluations affect their overall …

Tourism resort events allow mass tourists to intervene to establish resort reputations among
other destinations. From the locus of attribution theory perspective, this paper is the first to …