Service chatbots: A systematic review

SM Suhaili, N Salim, MN Jambli - Expert Systems with Applications, 2021 - Elsevier
Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …

Just ASK: building an architecture for extensible self-service spoken language understanding

A Kumar, A Gupta, J Chan, S Tucker… - arxiv preprint arxiv …, 2017 - arxiv.org
This paper presents the design of the machine learning architecture that underlies the Alexa
Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software …

Explainable AI for Cybersecurity

SR Sindiramutty, CE Tan, SP Lau… - … in Explainable AI …, 2024 - igi-global.com
In recent years, the utilization of AI in the field of cybersecurity has become more
widespread. Black-box AI models pose a significant challenge in terms of interpretability and …

A hybrid spoken language processing system for smart device troubleshooting

PE James, HK Mun, CA Vaithilingam - Electronics, 2019 - mdpi.com
The purpose of this work is to develop a spoken language processing system for smart
device troubleshooting using human-machine interaction. This system combines a software …

Personalized response generation with tensor factorization

Z Wang, L Luo, D Yang - Proceedings of the 1st Workshop on …, 2021 - aclanthology.org
Personalized response generation is essential for more human-like conversations.
However, how to model user personalization information with no explicit user persona …

Intelligent Agents and Dialog Systems

T Bickmore, B Wallace - Intelligent Systems in Medicine and Health: The …, 2022 - Springer
The idea of an artificial agent with the ability to mimic a human conversationalist underlies
both Turing's original conception of Artificial Intelligence (AI), and the way in which AI is most …

An Integrated Process Based Natural Language Processing System

PE James, MH Kit, CA Vaithilingam… - … of computational and …, 2020 - ingentaconnect.com
Natural Language Processing (NLP) systems involve Natural Language Understanding
(NLU), Dialogue Management (DM) and Natural Language Generation (NLG). The purpose …

Interpreting expressions having potentially ambiguous meanings in different domains

CS Wilson, K Mohajer, B Mont-Reynaud - US Patent 11,113,473, 2021 - Google Patents
The present invention extends to methods, systems, and computer program products for
interpreting expressions having potentially ambiguous meanings in different domains. Multi …

Survey on Out-Of-Domain Detection for Dialog Systems

YS Jeong, YM Kim - Journal of Convergence for Information …, 2019 - koreascience.kr
A dialog system becomes a new way of communication between human and computer. The
dialog system takes human voice as an input, and gives a proper response in voice or …

Classification by natural language grammar slots across domains

J Aung, J Probell - US Patent 11,935,029, 2024 - Google Patents
A virtual assistant processes natural language expressions according to grammar rules
created by domain providers. The virtual assistant uniquely identifies each of a multiplicity of …