Purpose Digital voice-of-customer (digital VoC) analysis is gaining much attention in the
field of quality management. Digital VoC can be a great source of knowledge about …

Purpose Given the growing emphasis on environmental consciousness and sustainability as
core principles within most companies, product-service systems are recognized as strategic …

In recent years, Mobility-as-a-Service (MaaS) has attracted much attention in the context of
smart city development. One of the models of intelligent mobility is car-sharing, a modern …

User-Generated Contents (UGCs) are gaining increasing popularity as a source of valuable
information for companies to manage the quality of their products, services and Product …

Shared mobility is transforming urban transportation. The increasing demand for more
efficient and sustainable transportation options has driven the growth of the shared mobility …

Purpose-Digital Voice-of-Customer (digital VoC) primarily consists of textual feedback
posted by users of products or services on the web. Digital VoC may represent a valuable …

In un contesto aziendale in continua evoluzione, l'analisi della Digital Voice of Customer
(VoC) emerge come strategia cruciale per comprendere le dinamiche della soddisfazione …

Oggigiorno le aziende si avvalgono dell'uso di tecniche di Quality tracking per monitorare il
variare della soddisfazione del cliente e della qualità di un prodotto nel tempo, fornendo …