Despite the frequent call for a strengthened customer orientation in performing arts
organizations, no efforts have been made to investigate customer satisfaction in opera so …

Survey topic as a factor influencing participation rates is becoming increasingly important, as
there is a growing trend in social science research for surveying specific populations about …

The article aims at explaining visitors' overall judgment of a theatrical event. A questionnaire
was constructed including the 4 dimensions of the theatrical experience identified by …

Choices of plays made by theatergoers can be considered as a 2-mode or affiliation
network. In this article we illustrate how p∗ models (an exponential family of distributions for …

'I am too busy'is one of the most commonly cited reasons for people not to participate in
survey research. Yet, empirical data on the association between 'busyness' and survey …

Leverage-saliency theory provides a seminal basis for research on the differential effects of
response-facilitating techniques in surveys. In this article, a quasi-experimental design is …

Driven by innovations in the digital space, surveys have started to move towards online data
collection across the world. However, evidence is needed to demonstrate that online data …

ABSTRACT A wide range of methods exists for on-site visitor monitoring in parks and
recreation areas. Self-registration methods have proven to be popular because of their low …

The authors focus on spectators' judgements on the performance quality in opera. The
results of a field study conducted in Dessau Opera House revealed the single components …

This paper aims to compare different types of web surveys in terms of response behaviour
and data quality. To do so, the data of four online samples, two online access panels, a …