Performance measurement in tourism firms: A content analytical meta-approach
This paper performs a meta-analysis of tourism performance measurement by synthesising
tourism and hospitality research. A framework for understanding and advancing knowledge …
tourism and hospitality research. A framework for understanding and advancing knowledge …
Map** service innovation research in hospitality and tourism: An integrative bibliometric analysis and research agenda
In light of current industry imperatives and growing scholarly attention, this study was
conducted to provide a thoroughly updated bibliometric overview of how service innovation …
conducted to provide a thoroughly updated bibliometric overview of how service innovation …
[HTML][HTML] The role of business model innovation in the hospitality industry during the COVID-19 crisis
The hospitality industry worldwide is among the hardest-hit industries from the COVID-19
lockdowns. Initial theoretical and practical observations in the hospitality industry indicate …
lockdowns. Initial theoretical and practical observations in the hospitality industry indicate …
Relationships between external knowledge, internal innovation, firms' open innovation performance, service innovation and business performance in the Pakistani …
The purpose of this study is to test the relationships between external knowledge, internal
innovation, firms' open innovation performance, service innovation and business …
innovation, firms' open innovation performance, service innovation and business …
Employee performance and customer loyalty: Mediation effect of customer satisfaction
Customer preferences and behaviours are constantly changing, thus employee adaptation
to customer demands in service providing is essential in today's modern business. This …
to customer demands in service providing is essential in today's modern business. This …
[HTML][HTML] Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage
The vital role of entrepreneurial orientation and entrepreneurial bricolage in creating
sustained competitive advantage in retail and consumer service firms is increasingly …
sustained competitive advantage in retail and consumer service firms is increasingly …
Innovation capability: The impact of e-CRM and COVID-19 risk perception
NTK Chi - Technology in Society, 2021 - Elsevier
The e-CRM application has currently offered benefits for companies in different business
sectors, especially in hospitality industry. The objective of this paper is to investigate the …
sectors, especially in hospitality industry. The objective of this paper is to investigate the …
Reinforcing competitive advantage through green organizational culture and green innovation
The purpose of this paper is to reveal the relationships among green organizational culture,
green innovation and competitive advantage. These relationships were assessed using …
green innovation and competitive advantage. These relationships were assessed using …
[HTML][HTML] Influence of national culture and balanced organizational culture on the hotel industry's performance
This study investigates the role of national culture and balanced organisational culture in
organisational performance. Hotel management requires flexibility and customer …
organisational performance. Hotel management requires flexibility and customer …
Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success
This paper examines the links between proactive environmental strategies, organizational
capabilities and competitiveness. A model is proposed and tested using a sample of 232 …
capabilities and competitiveness. A model is proposed and tested using a sample of 232 …