[HTML][HTML] Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts
The aim of this qualitative study is to analyse the role of in-branch efforts of banks on
migrating customers from branch banking to digital banking in India. In-depth semi …
migrating customers from branch banking to digital banking in India. In-depth semi …
Development of a service blueprint for the online-to-offline integration in service
Abstract Online-to-offline (O2O) integration refers to the incorporation of separate online and
offline service processes into a single service delivery. Advances in mobile devices and …
offline service processes into a single service delivery. Advances in mobile devices and …
Banking service quality literature: a bibliometric review and future research agenda
Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …
service quality and to provide various research streams. Another goal is to provide future …
Consumers' attitudes towards online and mobile banking in China
S Laforet, X Li - International journal of bank marketing, 2005 - emerald.com
Consumers’ attitudes towards online and mobile banking in China | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …
Technology readiness and the evaluation and adoption of self-service technologies
As companies struggle to persuade their customers to adopt new self-service technologies
(SSTs), it has become increasingly important to understand the factors affecting customers' …
(SSTs), it has become increasingly important to understand the factors affecting customers' …
Adoption of internet banking among sophisticated consumer segments in an advanced develo** country
S Akinci, Ş Aksoy, E Atilgan - International journal of bank marketing, 2004 - emerald.com
This descriptive study was conducted to develop an understanding of consumers' attitudes
and adoption of Internet banking among sophisticated consumers. Based on a random …
and adoption of Internet banking among sophisticated consumers. Based on a random …
The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
M Al‐Hawari, T Ward - Marketing Intelligence & Planning, 2006 - emerald.com
Purpose–First, to investigate the relationship between customer perception of service quality
and bank financial performance in the new context of the automated banking environment in …
and bank financial performance in the new context of the automated banking environment in …
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study
Purpose–The purpose of this paper is to examine the relationships among three dimensions
of service quality that influence overall internet banking service quality and its subsequent …
of service quality that influence overall internet banking service quality and its subsequent …
Push-pull-mooring framework for e-commerce adoption in small and medium enterprises
A Susanty, A Handoko, NB Puspitasari - Journal of Enterprise …, 2020 - emerald.com
Purpose The purpose of this paper is twofold: first, to develop a conceptual model using the
push-pull-mooring (PPM) framework to understand the switching behavior of small-and …
push-pull-mooring (PPM) framework to understand the switching behavior of small-and …