[PDF][PDF] Integrating empathy and lived experience through co-creation in service design
While empathy is often hailed as a central aspect of service design, there is a growing
acknowledgement of the risks associated with an over-reliance on empathy in design …
acknowledgement of the risks associated with an over-reliance on empathy in design …
[HTML][HTML] Staging aesthetic disruption through design methods for service innovation
Highlights•There is widespread emphasis on cognition when relating design to
innovation.•A focus on embodied experience can advance understanding of the trigger of …
innovation.•A focus on embodied experience can advance understanding of the trigger of …
Introduction to industrial service design
S Miettinen - An introduction to industrial service design, 2016 - taylorfrancis.com
Keywords: industrial service design, the role of designer, outside in, customercentricity,
design for change, employee experience, design for business, industrial service design …
design for change, employee experience, design for business, industrial service design …
Designing as negotiating across logic multiplicity: The case of mental healthcare transformation toward co-design and co-production
Designing within complex service systems implies navigating across a plurality of norms and
beliefs that multiple stakeholder groups uphold, designers included. Transformational …
beliefs that multiple stakeholder groups uphold, designers included. Transformational …
[BOOK][B] Design for Service: A framework for articulating designers' contribution as interpreter of users' experience
K Wetter-Edman - 2014 - gupea.ub.gu.se
During the past approximately 15 years designers have paid increasing attention to service
and changes in our society, resulting in a new design discipline–service design. In parallel …
and changes in our society, resulting in a new design discipline–service design. In parallel …
[PDF][PDF] Understanding the influence of the co-design process on well-being
The aim of this paper is to explicitly link co-design to well-being and expand the
conversation about the influence of the co-design process on well-being. This paper …
conversation about the influence of the co-design process on well-being. This paper …
Designing for service: From service-dominant logic to design practice (and vice versa)
In this chapter, we propose that marrying service-dominant (SD) logic and Design Practice
provides a fruitful ground for addressing innovation challenges. While these discourses …
provides a fruitful ground for addressing innovation challenges. While these discourses …
The theoretical landscape of service design
P Rytilahti, S Miettinen, HR Vuontisjärvi - … , DUXU 2015, Held as Part of …, 2015 - Springer
This conference paper discusses the theoretical landscape of service design. It will illustrate
how service design is situated in a discourse on design research and outline the theoretical …
how service design is situated in a discourse on design research and outline the theoretical …
[PDF][PDF] Co-prototy** emotional value
S Miettinen, S Rontti, J Jeminen - … . Design Management in an Era of …, 2014 - sinco.fi
Service design methods provide tools for both the analysis-based perspective to understand
user motivations, emotions, the participatory development and co-design process. This …
user motivations, emotions, the participatory development and co-design process. This …
[PDF][PDF] AI assistants as non-human actors in service design
T Jylkäs, M Aijälä, T Vuorikari… - In Proc of DMI Acad Des …, 2018 - researchgate.net
Digital channels and devices have become common touchpoints in services; in connection
to physical touchpoints, they aim to create a holistic journey for the user. The development of …
to physical touchpoints, they aim to create a holistic journey for the user. The development of …