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Continuous intention usage of artificial intelligence enabled digital banks: a review of expectation confirmation model
Purpose This study builds on a conceptual model by integrating AI features–Perceived
intelligence (PIN) and anthropomorphism (PAN)–while extending expectation confirmation …
intelligence (PIN) and anthropomorphism (PAN)–while extending expectation confirmation …
What drives to adopt Islamic banking products and services: is it shariah compliance or convenience?
Purpose The main issue is whether customers prefer convenience over Shariah compliance
or the opposite when they decide their Islamic banking needs. The purpose of this paper is …
or the opposite when they decide their Islamic banking needs. The purpose of this paper is …
Islamic Financial Ethics and Customer Loyalty in the Islamic Finance Industry: A Review of Literature and Future Directions
In this paper, a review of the literature was done to look at how Islamic financial ethics affect
customer loyalty in the Islamic finance industry. The review included articles from leading …
customer loyalty in the Islamic finance industry. The review included articles from leading …
Fintech adoption and environmental performance in banks: exploring employee efficiency and green initiatives
This study investigates how adopting fintech in banks influences environmental
performance, specifically focusing on employee efficiency and green initiatives such as …
performance, specifically focusing on employee efficiency and green initiatives such as …
Nurturing trust in Islamic banking within the metaverse for market success
Purpose This study aims to investigate the impact of trust in the metaverse on the Islamic
banking sector, particularly in facilitating market success. Additionally, it seeks to explore the …
banking sector, particularly in facilitating market success. Additionally, it seeks to explore the …
Customer loyalty model in Islamic bank: mosque perspective
Purpose This study aims to test the empirical Islamic bank customer loyalty model with the
perspective of mosques as customers. Design/methodology/approach The type of research …
perspective of mosques as customers. Design/methodology/approach The type of research …
Unveiling the potential of the Islamic fintech ecosystem in emerging markets
Islamic FinTech combines Islamic financial principles with advanced technology, offering a
unique approach to financial inclusion in emerging markets. This study aimed to examine …
unique approach to financial inclusion in emerging markets. This study aimed to examine …
Impact of service innovation and digital supply chain capability on risk protection in supporting online foods delivery
Purpose This study has aimed to investigate the impact of service innovation capabilities
(SIC), supply chain digitalization capabilities (SDC) and customer risk protection (CRP) …
(SIC), supply chain digitalization capabilities (SDC) and customer risk protection (CRP) …
Investigating the key drivers of client affiliation to Islamic banking in Oman
Purpose The purpose of this study to explore the perception, satisfaction, awareness and
attitude levels of clients towards Islamic banking in Oman. By recognizing the elements …
attitude levels of clients towards Islamic banking in Oman. By recognizing the elements …
Decision analysis of the non–adoption of digital Islamic banking by Indonesian consumers: a structured equation modelling approach
Purpose Use of digital Islamic banking services is not increasing in Indonesia, despite the
country's sizable Islamic population. This non-adoption might have resulted from consumer …
country's sizable Islamic population. This non-adoption might have resulted from consumer …