Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …

The objective of this paper is to conduct a systematic review of the literature on online
consumer reviews (OCRs) in order to provide understanding of the multi-featured nature and …

Images have become integral to consumers' sharing of consumption experiences due to
their abilities of carrying rich and vivid information. This study investigates the impacts of …

While there is some evidence that review length, review score, and argument frame can
impact consumers' perceptions regarding the helpfulness of online consumer reviews …

Electronic word of mouth (eWOM) is prominent and abundant in consumer domains. Both
consumers and product/service providers need help in understanding and navigating the …

With the proliferation of user generated online reviews, uncovering helpful restaurant
reviews is increasingly challenging for potential consumers. Heuristics (such as “Likes”) not …

The goal of the current research is to investigate the link between the emotional aspects of
hotel and travel organization customers' reviews and their normative (eg, star rating) …

Visual content has become an integral component of customers' experience sharing, with
customers increasingly searching for visual content in online reviews prior to making …

Purpose This study aims to evaluate the vitality of source, receiver and message factors on
credibility assessment of online hotel reviews. Further, the current study determines the …

Although some studies have explored massive open online courses (MOOCs) discussion
forums and MOOC online reviews separately, studies of both aspects are insufficient. Based …