The second half of the 20th century saw the development of a new trend in the management
of medical services across Europe. Those shifts were associated with the transformation of …

(1) Background: Health care service quality has been equated with preparedness to provide,
accessibility, suitability, adequacy, friendliness and ongoing support and has been …

Purpose The scope of this study is to explore and summarize the pool of dimensions,
models and measurement techniques of service quality used in healthcare services and to …

The evaluation of doctors' offline medical service quality plays a vital role in evaluating
hospital performance. There are two challenges that need to be addressed:(1) Currently …

Background Aging is a sensitive period of life. Attention to the needs of this stage is
considered a social necessity. This study is conducted to investigate the responsiveness …

Purpose The objective of this work is twofold: firstly, to develop a model for assessing
healthcare service quality (HSQ), and secondly, to evaluate the effectiveness of machine …

Background Screening for upper gastrointestinal cancer (UGC) effectively reduces morbidity
and mortality in gastric and esophageal cancers. It is considered one of the effective …

Introduction: This study aimed to investigate the effect of social determinants of health
service quality on patient's satisfaction at Undata Regional Public Hospital. Methods: The …

Background: Hospital service quality is the primary predictor of a hospital's success, and any
decrease in patient satisfaction is a cause for concern for the organization. Objectives: This …

In China, most ambulatory care is provided by public hospitals. However, many public
hospitals' outpatient services fall short of meeting patients' demands. This study aimed to …