Satisfaction measurement instruments for healthcare service users: a systematic review

RS Almeida, S Bourliataux-Lajoinie… - Cadernos de saude …, 2015 - SciELO Brasil
Patient satisfaction surveys can be an interesting way to improve quality and discuss the
concept of patient-centered care. This study aimed to conduct a systematic review of the …

The effect of outpatient service quality on patient satisfaction in teaching hospitals in Iran

B Pouragha, E Zarei - Materia socio-medica, 2016 - pmc.ncbi.nlm.nih.gov
Aim: The quality of services plays a primary role in achieving patient satisfaction. The main
purpose of this study was to explore the effect of outpatient service quality on patient …

Assessment of patient satisfaction of the quality of health care provided by outpatient services of an oncology hospital

A Pini, P Sarafis, M Malliarou, A Tsounis… - Global journal of …, 2014 - pmc.ncbi.nlm.nih.gov
Aim: The purpose of this research is to investigate the patient's satisfaction (patient's
satisfaction) with medical services provided in Outpatients' Departments of a Greek Anti …

Validation of the Chinese version of underwood's daily spiritual experience scale—transcending cultural boundaries?

SM Ng, TCT Fong, EYL Tsui, FSW Au-Yeung… - International Journal of …, 2009 - Springer
Background Daily spiritual experience (DSE) refers to one's interaction with the
transcendent in day-to-day life. Underwood's Daily Spiritual Experience Scale mic (DSES) …

Measuring patient's expectation and the perception of quality in LASIK services

DJ Lin, IC Sheu, JY Pai, A Bair, CY Hung… - Health and quality of life …, 2009 - Springer
Background LASIK is the use of excimer lasers to treat therapeutic and refractive visual
disorders, ranging from superficial scars to nearsightedness (myopia), and from astigmatism …

Outpatient satisfaction and quality of health care in North Indian medical institute

N Puri, A Gupta, AK Aggarwal… - International Journal of …, 2012 - emerald.com
Purpose–Outpatient departments (OPDs) need to monitor the quality of care and patient
satisfaction for continuous quality improvement. Additionally, there is a need for an increase …

Develo** a tool to measure satisfaction among health professionals in sub-Saharan Africa

A Faye, P Fournier, I Diop, A Philibert… - Human Resources for …, 2013 - Springer
Abstract Background In sub-Saharan Africa, lack of motivation and job dissatisfaction have
been cited as causes of poor healthcare quality and outcomes. Measurement of health …

Chronic kidney-disease screening service quality: questionnaire survey research evidence from Taichung City

DJ Lin, YH Li, JY Pai, IC Sheu, R Glen, MJ Chou… - BMC health services …, 2009 - Springer
Background Chronic kidney disease (CKD) is a serious public health problem in Taiwan and
the world. The most effective, affordable treatments involve early prevention/detection …

Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from …

U Konerding, T Bowen, SG Elkhuizen, R Faubel… - PloS one, 2019 - journals.plos.org
Objective A short questionnaire which can be applied for assessing patient satisfaction in
different contexts and different countries is to be developed. Methods Six items addressing …

Quality improvement project to assess patient satisfaction towards outpatient services of a tertiary care teaching hospital, South India–A cross-sectional study

SR Nilakantam, B Madhu, MC Prasad… - Annals of African …, 2021 - journals.lww.com
Background: Patient satisfaction survey is a valuable tool to measure the outcomes of care
rendered by hospitals. Outpatient department (OPD) is a very crucial area of any hospital …