[HTML][HTML] Applications of text mining in services management: A systematic literature review
The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …
data is increasing across digital platforms enabling such services. This study adopts a …
Sentiment analysis in hospitality and tourism: a thematic and methodological review
Purpose This study aims to conduct a systematic review and critically analyze the sentiment
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …
[HTML][HTML] Does the implementation of robots in hotels influence the overall tripadvisor rating? A text mining analysis from the Industry 5.0 approach
This research explores the relationship between customers' emotions and sentiments
generated by the interaction with robots in hotels and the potential effect on the hotel's …
generated by the interaction with robots in hotels and the potential effect on the hotel's …
Travelers' online review on hotel performance–Analyzing facts with the Theory of Lodging and sentiment analysis
G Roy - International Journal of Hospitality Management, 2023 - Elsevier
This study analyzes how customers' online review sentiments (positive, negative, and
neutral valence) and lodging experience vary across luxury, mid-tier, and low-tier hotels …
neutral valence) and lodging experience vary across luxury, mid-tier, and low-tier hotels …
An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers
The tourism and hospitality industry is largely influenced by the use of social media.
However, there is still a need for more empirical research about the factors social media …
However, there is still a need for more empirical research about the factors social media …
[HTML][HTML] Natural language processing applied to tourism research: A systematic review and future research directions
The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …
considerable changes in the tourism industry. Artificial intelligence, in particular natural …
Artificial intelligence for hospitality big data analytics: develo** a prediction model of restaurant review helpfulness for customer decision-making
Purpose Big data analytics allows researchers and industry practitioners to extract hidden
patterns or discover new information and knowledge from big data. Although artificial …
patterns or discover new information and knowledge from big data. Although artificial …
An empirical investigation of online review helpfulness: A big data perspective
This study investigates the determinants of online review helpfulness, adopting various
predictors from three dimensions of the online review management: source factors, review …
predictors from three dimensions of the online review management: source factors, review …
Progression and development of information and communication technology research in hospitality and tourism: A state-of-the-art review
Purpose This study aims to present a state-of-the art review on information and
communication technology (ICT) research in hospitality and tourism published between …
communication technology (ICT) research in hospitality and tourism published between …
The impact of online reviews on destination trust and travel intention: The moderating role of online review trustworthiness
L Su, Q Yang, SR Swanson… - Journal of Vacation …, 2022 - journals.sagepub.com
This study explores the impact of the valence (positive/negative) and emotional intensity
(strong/weak) of online reviews on potential Chinese visitors' travel intentions and trust of a …
(strong/weak) of online reviews on potential Chinese visitors' travel intentions and trust of a …