Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research

Z Soltani, NJ Navimipour - Computers in Human Behavior, 2016 - Elsevier
In the information systems, customer relationship management (CRM) is the overall process
of building and maintaining profitable customer relationships by delivering superior …

Knowledge sharing mechanisms and techniques in project teams: Literature review, classification, and current trends

NJ Navimipour, Y Charband - Computers in Human Behavior, 2016 - Elsevier
Abstract Knowledge management is the process of capturing, sharing, develo**, and
using the knowledge efficiently. Knowledge sharing as one of the important parts of the …

Evaluating E-learning systems success: An empirical study

D Al-Fraihat, M Joy, J Sinclair - Computers in human behavior, 2020 - Elsevier
E-learning, as a direct result of the integration of technology and education, has emerged as
a powerful medium of learning particularly using Internet technologies. The undeniable …

The impact of the customer relationship management on the organization performance

Z Soltani, B Zareie, FS Milani, NJ Navimipour - The Journal of High …, 2018 - Elsevier
Abstract Customer Relationship Management (CRM) is a very important growing business
practice in today's environment. It is used for managing the interaction between a company …

Assessing the success behind the use of education management information systems in higher education

J Martins, F Branco, R Gonçalves… - Telematics and …, 2019 - Elsevier
The continuous use of dynamic and disruptive ICT as energizing elements of the
educational process is a reality of current days, where millennials are the centre of an …

Dampak pandemi Covid-19 terhadap kepuasan pembelajaran jarak jauh

RM Napitupulu - Jurnal Inovasi Teknologi Pendidikan, 2020 - journal.uny.ac.id
Pandemi Covid-19 saat ini berdampak pada perguruan tinggi. IAIN Padangsidimpuan
sebagai salah satu institusi pendidikan tinggi negeri keagamaan Islam di Indonesia dituntut …

An improved genetic algorithm for task scheduling in the cloud environments using the priority queues: formal verification, simulation, and statistical testing

B Keshanchi, A Souri, NJ Navimipour - Journal of Systems and Software, 2017 - Elsevier
Cloud computing is a new platform to manage and provide services on the internet. Lately,
researchers have paid attention a lot to this new subject. One of the reasons to have high …

Evaluating critical success factors in implementing E-learning system using multi-criteria decision-making

QN Naveed, MRN Qureshi, N Tairan, AH Mohammad… - Plos one, 2020 - journals.plos.org
Learning using the Internet or training through E-Learning is growing rapidly and is
increasingly favored over the traditional methods of learning and teaching. This radical shift …

Exploring user satisfaction for e-learning systems via usage-based metrics and system usability scale analysis

N Harrati, I Bouchrika, A Tari, A Ladjailia - Computers in Human Behavior, 2016 - Elsevier
The use of e-learning technology is incontestably recognized as an important and integral
part of the educational process. Considerable research studies are carried out in order to …

Sharing instructors experience of learning management system: A technology perspective of user satisfaction in distance learning course

I Almarashdeh - Computers in Human Behavior, 2016 - Elsevier
The use of educational technology increased rapidly in higher education. Learning
Management System (LMS) is the most popular educational technology system used in …