There is an abundance of business process modeling techniques that capture and address
different aspects of a business process. A limited number of these process models allow …

Purpose–The purpose of this paper is to provide a structured overview of so‐called business
process improvement (BPI) approaches and their contribution to the actual act of improving …

Blockchains are an emerging digital technology that combine cryptography, data
management, networking, and incentive mechanisms to support the checking, execution …

This paper summarizes a panel discussion at the 15th International Conference on Business
Process Management. The panel discussed to what extent the emergence of recent …

Business processes represent a core asset of corporations. They have direct impact on the
attractiveness of products and services as perceived by the market. They determine tasks …

In this paper we argue that the new public management has been a flawed paradigm for
public services delivery that has produced very internally efficient but externally ineffective …

Although business process management ('BPM') is a popular concept, it has not yet been
properly theoretically grounded. This leads to problems in identifying both generic and case …

In the management literature, heuristics are often conceived of as a source of systematic
error, whereas logic and statistics are regarded as the sine qua non of good decision …

This paper studies the role of business process management in creating a higher business
process orientation. The purpose is to analyze previously suggested practices to identify …

Discrete-event simulation (DES) and lean are approaches that have a similar motivation:
improvement of processes and service delivery. Both are being used to help improve the …