With citizens being considered customers, public administration scholars have become
interested in explaining satisfaction with public services and studying the consequences of …

The causes and effects of marketization of public services have been analysed extensively
in the literature, but there is relatively little research on how those policies impact on the …

Digitization has transformed the way we interact with our social, political and economic
environments. While it has enhanced the potential for citizen agency, it has also enabled the …

Self-tracking devices point to a future in which individuals will be more involved in the
management of their health and will generate data that will benefit clinical decision making …

This article first offers a survey of what has become an area of increasing interest in higher
education: the rise of the so-called 'student-consumer'. This has been linked in part to the …

With over 40,000 copies sold across its lifetime, this is social work classic from a leading
international author. Synthesizing the complex ideas and concepts that characterize social …

This article argues that while the idea of public service-dominant logic (PSDL) has much to
offer, there remains room to extend it. First, the article fine-tunes the argument that co …

We have not started this second edition with an introduction to social marketing principles
and readers who wish to start at this point should go to Chapter 2. Rather we have decided …

We examine the relationship between a range of new public management (NPM) practices
and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in …

Scholars of participatory democracy have long noted dynamic interactions and
transformations within and between political spaces that can foster (de) democratisation. At …