Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic: Its relation with open innovation
Online food delivery service (OFDS) has been widely utilized during the new normal of the
COVID-19 pandemic, especially in a develo** country such as Indonesia. The purpose of …
COVID-19 pandemic, especially in a develo** country such as Indonesia. The purpose of …
Investigating how practitioners use human-ai guidelines: A case study on the people+ ai guidebook
Artificial intelligence (AI) presents new challenges for the user experience (UX) of products
and services. Recently, practitioner-facing resources and design guidelines have become …
and services. Recently, practitioner-facing resources and design guidelines have become …
A systematic review of software usability studies
K Sagar, A Saha - International Journal of Information Technology, 2017 - Springer
The aim of this review is to summarize, analyze various research studies and identify
different research gaps regarding usability standards and models, usability evaluation …
different research gaps regarding usability standards and models, usability evaluation …
Technology at the dinner table: Ordering food online through mobile apps
Online food-delivery aggregators (OFA's) are expanding choice and convenience, allowing
customers to order from a wide array of restaurants with a single tap on their smart phones …
customers to order from a wide array of restaurants with a single tap on their smart phones …
A systematic literature review of mobile application usability: addressing the design perspective
Z Huang, M Benyoucef - Universal Access in the Information Society, 2023 - Springer
Advances in mobile technologies and wireless Internet services have accelerated the
growth of the mobile app market. To nurture such growth, the usability of mobile apps must …
growth of the mobile app market. To nurture such growth, the usability of mobile apps must …
Mobile application usability
This paper presents a mobile application usability conceptualization and survey instrument
following the 10-step procedure recommended by MacKenzie et al.(2011). Specifically, we …
following the 10-step procedure recommended by MacKenzie et al.(2011). Specifically, we …
Using online food delivery applications during the COVID-19 lockdown period: What drives University Students' satisfaction and loyalty?
Online food delivery applications (OFDA) are an emerging area of an online-to-offline (O2O)
service delivery platform. In times of the COVID-19 pandemic the OFDA apps can help the …
service delivery platform. In times of the COVID-19 pandemic the OFDA apps can help the …
Examining travel mobile app attributes and its impact on consumer engagement: An application of SOR framework
Utilizing the stimulus-organism-response theory as the theoretical framework, the study
examines the role of mobile app attributes in influencing consumer engagement with a …
examines the role of mobile app attributes in influencing consumer engagement with a …
An integrated model to decipher online food delivery app adoption behavior in the COVID-19 pandemic
The demand for online food delivery has increased considerably throughout the world
during the COVID-19 pandemic. Consumers' habits in searching for information on and …
during the COVID-19 pandemic. Consumers' habits in searching for information on and …
Design of mobile phones for older adults: An empirical analysis of design guidelines and checklists for feature phones and smartphones
Design guidelines and checklists are suggested as a useful tool in the development and
evaluation of interface design of mobile phones for older adults. Given the intense evolution …
evaluation of interface design of mobile phones for older adults. Given the intense evolution …