The technological advances in artificial intelligence and robotics allow the massive
introduction of service robots by travel, tourism and hospitality companies. While research …

Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

Social robots are increasingly used within public spaces, including museum settings. This
quasi-systematic review identifies and synthesizes the evidence on social robots that have …

This research explores the public's perceptions of the appropriateness of the use of robots in
museums and galleries. Using data from an international survey of 1589 participants, the …

While AI applications are popular in many domains, they should work harmoniously with
domain exerts and end users. Furthermore, to develop such harmonious AI applications, we …

Nowadays, robots and humans coexist in real settings where robots need to interact
autonomously making their own decisions. Many applications require that robots adapt their …

Gamification mechanics have been introduced in the philosophy of many modern user
experience (UE) systems, including those used in museums, cultural sites and various other …

This study presents an additional investigation of effectiveness of robot exhibition through
visitors experience, with respect to the previous research which was performed in the robot …

Motivated by a paucity of knowledge on the measurement of robotic service (r-service)
quality, the current study strives to review the existing literature on r-service quality, with a …

Although robots are increasingly being deployed in service industries, the field of research
pertaining to consumer responses to service robots remains insufficient. This dearth of …