Experiential AR/VR: a consumer and service framework and research agenda

L Zarantonello, BH Schmitt - Journal of Service Management, 2023 - emerald.com
Purpose The paper focuses on extended reality technologies and their potential contribution
to the improvement of services. First, it identifies extended reality technologies (AR/VR) as …

A critical review of smart hospitality and tourism research

R Law, H Ye, ICC Chan - International Journal of Contemporary …, 2022 - emerald.com
Purpose This study aims to build a comprehensive knowledge structure of smart hospitality
and tourism research. Design/methodology/approach Content analysis is carried out on the …

Virtual tours a means to an end: An analysis of virtual tours' role in tourism recovery post COVID-19

O El-Said, H Aziz - Journal of Travel Research, 2022 - journals.sagepub.com
COVID-19 brought the global tourism industry to a standstill. In response, various tourism
stakeholders adopted innovative approaches such as virtual tours (VTs) to keep their …

Virus tinged? Exploring the facets of virtual reality use in tourism as a result of the COVID-19 pandemic

AF Schiopu, RI Hornoiu, MA Padurean… - Telematics and Informatics, 2021 - Elsevier
Several studies have investigated the use of virtual reality (VR) in tourism, but none has
taken an epidemiological outlook. This research examined the use of VR in tourism through …

Harnessing the potential of the metaverse and artificial intelligence for the internet of city things: Cost-effective XReality and synergistic AIoT technologies

SE Bibri, SK Jagatheesaperumal - Smart Cities, 2023 - mdpi.com
The Metaverse represents an always-on 3D network of virtual spaces, designed to facilitate
social interaction, learning, collaboration, and a wide range of activities. This emerging …

Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic

Y Jiang, PL Lai, CC Yang, X Wang - Journal of Retailing and Consumer …, 2023 - Elsevier
The spread of the COVID-19 pandemic has resulted in the launch of contactless delivery
services. This research integrates resource matching, service quality evaluation, and …

Augmented reality shop** application usage: The influence of attitude, value, and characteristics of innovation

Y Jiang, X Wang, KF Yuen - Journal of Retailing and Consumer Services, 2021 - Elsevier
Consumers' intentions are crucial to the wide usage of augmented reality shop**
applications (ARSAs). Combining innovation diffusion, perceived value, and attitude …

Factors influencing the behavioral intention to adopt a technological innovation from a develo** country context: The case of mobile augmented reality games

KMS Faqih - Technology in Society, 2022 - Elsevier
Augmented reality (AR) has become a promising technology in the gaming industry.
However, few research studies have examined users' perspectives towards mobile AR …

Strategic use of immersive media and narrative message in virtual marketing: Understanding the roles of telepresence and transportation

C Chen, MZ Yao - Psychology & marketing, 2022 - Wiley Online Library
This study differentiates the roles of telepresence and transportation, the two widely cited
processes underpinning an immersive media viewing experience, in the context of virtual …

Technology acceptance before and after COVID-19: no-touch service from hotel robots

L Zhong, JA Coca-Stefaniak, AM Morrison, L Yang… - Tourism …, 2022 - emerald.com
Purpose This study aims to investigate the consumer acceptance of robots in hotels before
and after COVID-19, with a specific emphasis on whether COVID-19 had a significant effect …