Sustainability-oriented service innovation and customer satisfaction in hospitality: Assessing the impact of value co-creation, ecological knowledge and gender

M Bordian, I Gil-Saura… - Journal of Vacation …, 2024 - journals.sagepub.com
In response to recent research calls on sustainability, innovation and consumer behaviour,
in this article, the following objectives are pursued:(1) to empirically test the relationships …

Does ICT contribute to bootstrap** SOSI? Evidence in retailing

A Marín-García, I Gil-Saura, ME Ruiz-Molina… - International Journal of …, 2024 - emerald.com
Purpose The objective of this work is to respond to the calls for research that, in retail and
from the company's perspective, support the importance of retaining a vision towards …

Effects of the industry format on sustainability-oriented service innovation, relationship value, and firm performance

A Marín-García, I Gil-Saura, ME Ruiz-Molina… - Service Business, 2025 - Springer
This paper explores the impact of the sustainability-oriented service innovation (SOSI)
construct on relationship value and organizational performance in the service sectors from …

[CITATION][C] Il ruolo dell'orientamento dell'innovazione (IO) nell'affrontare la competizione esterna: una revisione sistematica della letteratura e uno studio esplorativo …

A Mantovani - 2024 - Università degli studi di Genova