Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights

J Van Dael, TW Reader, A Gillespie… - BMJ Quality & …, 2020 - qualitysafety.bmj.com
Introduction A global rise in patient complaints has been accompanied by growing research
to effectively analyse complaints for safer, more patient-centric care. Most patients and …

Systematic review of the factors and the key indicators that identify doctors at risk of complaints, malpractice claims or impaired performance

EE Austin, V Do, R Nullwala, DF Pulido, PD Hibbert… - BMJ open, 2021 - bmjopen.bmj.com
Objective To identify the risk factors associated with complaints, malpractice claims and
impaired performance in medical practitioners. Design Systematic review. Data sources …

Risk identification and prediction of complaints and misconduct against health practitioners: a sco** review

Y Wang, S Ram, S Scahill - … Journal for Quality in Health Care, 2024 - academic.oup.com
Identifying the risk and predicting complaints and misconduct against health practitioners
are essential for healthcare regulators to implement early interventions and develop long …

Does greater patient involvement in healthcare decision-making affect malpractice complaints? A large case vignette survey

S Birkeland, M Bismark, MJ Barry, S Möller - PLoS One, 2021 - journals.plos.org
Background Although research findings consistently find poor communication about medical
procedures to be a key predictor of patient complaints, compensation claims, and …

Socio-demographic, professional and institutional characteristics that make Romanian doctors more prone to malpractice complaints

B Hanganu, M Iorga, LM Pop, BG Ioan - Medicina, 2022 - mdpi.com
Background and objectives: Medical malpractice is a phenomenon that shadows current
medical practice, the number of complaints following an upward trend worldwide. The …

Patient complaints in radiology: 9-year experience at a European tertiary care center

PF van den Berg, D Yakar, AWJM Glaudemans… - European …, 2019 - Springer
Objective To determine the frequency, nature (using standardized coding taxonomy), and
temporal trends of patient complaints about the radiological service provided in a European …

Personality characteristics associated with satisfaction with healthcare and the wish to complain

S Birkeland, M Bismark, MJ Barry, S Möller - BMC Health Services …, 2022 - Springer
Background There is increasing evidence that satisfaction with healthcare and complaint
rates vary with patients' socio-demographic characteristics. Likewise, patient personality …

[HTML][HTML] Sociodemographic characteristics associated with a higher wish to complain about health care

S Birkeland, M Bismark, MJ Barry, S Möller - Public Health, 2022 - Elsevier
Objectives Previous research has shown that patients who are older, less educated, or have
lower income are less likely to lodge complaints about health care. This variation may reflect …

Surgical specialists face higher a risk for malpractice compared to their non-surgical colleagues

WJ Dronkers, JM van Rees, D Klemann, DR Buis… - Scientific Reports, 2024 - nature.com
In previous studies, surgical specialties accounted for most malpractice claims. The
objective of the present study was to determine the risk for malpractice claims for physicians …

[HTML][HTML] Quality of life and working conditions of hand Surgeons—a national survey

LG Dietrich, E Vögelin, MJ Deml, T Pastor… - Medicina, 2023 - mdpi.com
Background and Objectives: Providing high-quality care for patients in hand surgery is an
everyday endeavor. However, the quality of life (QoL) and working conditions of hand …