This study examines the relationships and the impacts of service quality, customer
satisfaction and switching costs on customer loyalty of e-banking in commercial banks. This …

This study analyzes the effect of quality of services provided to the students' in relation to
their satisfaction and loyalty. Respondents in this study were seventh semester students of …

The Cambodian banking sector has experienced significant growth in recent years due to
macroeconomic stability and an investment-friendly policy. Similarly, using internet banking …

Aim of the article The main purpose of this article was to investigate the impact of the
determinants of profitability on the commercial banks in Asian countries. An Asian country …

Purpose The rapid growth of e-commerce and the increasing importance of online services
have prompted the need for managers to understand what consumers value most in online …

The study aims to examine the relationships between service quality, experience value,
relationship quality and behavior intentions. Validated measurements were identified from a …

Purpose The main purpose of this study is to compare e-customer satisfaction in Saudi
banks before and during coronavirus disease 2019 (COVID-19) pandemic by assessing the …

This research seeks to find out how to provide satisfaction to consumers. The aim is to
analyze and test empirically the effect of price and sales promotion on customer satisfaction …

This study aims to examine the effect of perceived usefulness (PU), perceived ease of use
(PEU), trust (TR), subjective norm (SN), and attitude (AT) on customer's Intention to Adopt …

El objetivo del estudio es presentar una revisión bibliográfica sistemática basada en
investigaciones científicas sobre el impacto de la banca electrónica en la satisfacción del …