Towards human-centered proactive conversational agents

Y Deng, L Liao, Z Zheng, GH Yang… - Proceedings of the 47th …, 2024 - dl.acm.org
Recent research on proactive conversational agents (PCAs) mainly focuses on improving
the system's capabilities in anticipating and planning action sequences to accomplish tasks …

Building emotional support chatbots in the era of llms

Z Zheng, L Liao, Y Deng, L Nie - arxiv preprint arxiv:2308.11584, 2023 - arxiv.org
The integration of emotional support into various conversational scenarios presents
profound societal benefits, such as social interactions, mental health counseling, and …

Impact of guidance and interaction strategies for LLM use on Learner Performance and perception

H Kumar, I Musabirov, M Reza, J Shi, X Wang… - arxiv preprint arxiv …, 2023 - arxiv.org
Personalized chatbot-based teaching assistants can be crucial in addressing increasing
classroom sizes, especially where direct teacher presence is limited. Large language …

A comprehensive survey on deep learning techniques in educational data mining

Y Lin, H Chen, W **a, F Lin, Z Wang, Y Liu - arxiv preprint arxiv …, 2023 - arxiv.org
Educational Data Mining (EDM) has emerged as a vital field of research, which harnesses
the power of computational techniques to analyze educational data. With the increasing …

Proactive Conversational AI: A Comprehensive Survey of Advancements and Opportunities

Y Deng, L Liao, W Lei, G Yang, W Lam… - ACM Transactions on …, 2025 - dl.acm.org
Dialogue systems are designed to offer human users social support or functional services
through natural language interactions. Traditional conversation research has put significant …

Synergizing large language models and pre-trained smaller models for conversational intent discovery

J Liang, L Liao, H Fei, J Jiang - Findings of the Association for …, 2024 - aclanthology.org
Abstract In Conversational Intent Discovery (CID), Small Language Models (SLMs) struggle
with overfitting to familiar intents and fail to label newly discovered ones. This issue stems …

Task supportive and personalized human-large language model interaction: A user study

B Wang, J Liu, J Karimnazarov… - Proceedings of the 2024 …, 2024 - dl.acm.org
Large language model (LLM) applications, such as ChatGPT, are a powerful tool for online
information-seeking (IS) and problem-solving tasks. However, users still face challenges …

Self-chats from large language models make small emotional support chatbot better

Z Zheng, L Liao, Y Deng, L Qin, L Nie - 2024 - ink.library.smu.edu.sg
Abstract Large Language Models (LLMs) have shown strong generalization abilities to excel
in various tasks, including emotion support conversations. However, deploying such LLMs …

CFaiRLLM: Consumer Fairness Evaluation in Large-Language Model Recommender System

Y Deldjoo, T Di Noia - arxiv preprint arxiv:2403.05668, 2024 - arxiv.org
In the evolving landscape of recommender systems, the integration of Large Language
Models (LLMs) such as ChatGPT marks a new era, introducing the concept of …

Towards Detecting and Mitigating Cognitive Bias in Spoken Conversational Search

K Ji, S Pathiyan Cherumanal, JR Trippas… - Adjunct Proceedings of …, 2024 - dl.acm.org
Spoken Conversational Search (SCS) poses unique challenges in understanding user-
system interactions due to the absence of visual cues, and the complexity of less structured …