Employees are essential for the effective delivery of public services. Interest in human
resource management (HRM) has increased, yet we still have much to learn about the …

Abstract Machine learning (ML) methods have gained a great deal of popularity in recent
years among public administration scholars and practitioners. These techniques open the …

Abstract As the United States is at historic lows of trust in government, various agencies are
seeking to convince members of the public to take key protective actions and to support …

Citizens encounter many street‐level bureaucrats in their lifetime. How do they assess the
traits of the bureaucrats they meet? Understanding citizens' assessments of bureaucrats is …

Effective public communications have been proposed as a remedy for citizens' distrust in
government. Recent studies pointed to the emotional effect of symbolic elements, entangled …

This article develops a strategic agenda concerning regulatory agencies' strategic
communication in light of the reputation literature. It highlights the main strands in this …

The provision of public services is a key responsibility of elected politicians. Research
suggests that citizens' satisfaction evaluations of public services are incomplete …

Public employers struggle with recruiting talents and labor market competition. Research on
the understudied topic of employer branding can help address this challenge. This study …

Ideally, people with a migration background identify with the country and city they live in.
Such identification is under threat from political discourse on migrants (ie othering). To …

What narratives accompany the emergence of a negative reputation? I combine research on
public organizations' reputation with narrative analysis. Narratives offer multiple benefits to …