The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges
The growth of technology has resulted in the use of state-of-the-art systems such as artificial
intelligence (AI) and robot-based applications and services in the hotel industry. Recently …
intelligence (AI) and robot-based applications and services in the hotel industry. Recently …
Working with service robots? A systematic literature review of hospitality employees' perspectives
Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …
robot adoption from hospitality employees' perspectives. The findings reveal the current …
Applications and implications of service robots in hospitality
A Tuomi, IP Tussyadiah… - Cornell Hospitality …, 2021 - journals.sagepub.com
Service robots continue to permeate and automate the hospitality sector. In doing so, these
technological innovations pose to radically change current service production and delivery …
technological innovations pose to radically change current service production and delivery …
Semantics for robotic map**, perception and interaction: A survey
For robots to navigate and interact more richly with the world around them, they will likely
require a deeper understanding of the world in which they operate. In robotics and related …
require a deeper understanding of the world in which they operate. In robotics and related …
Hotel managers' perceptions towards the use of robots: a mixed-methods approach
S Ivanov, F Seyitoğlu, M Markova - Information Technology & Tourism, 2020 - Springer
Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers'
perceptions of service robots using a convergent mixed methods design. Structured …
perceptions of service robots using a convergent mixed methods design. Structured …
What do hotel employees think about service robots? A qualitative study in Turkey
This study aims to determine Turkish hotel employees' perceptions towards service robots.
Data were collected through 40 in-depth interviews with hotel employees from different …
Data were collected through 40 in-depth interviews with hotel employees from different …
Exploring customers' attitudes to the adoption of robots in tourism and hospitality
M Abou-Shouk, HE Gad, A Abdelhakim - Journal of Hospitality and …, 2021 - emerald.com
Purpose This study aims to explore the factors affecting customers' attitudes to the adoption
of robots in hotels and travel agencies. Design/methodology/approach Structural equation …
of robots in hotels and travel agencies. Design/methodology/approach Structural equation …
The fast-food employees' usage intention of robots: A cross-cultural study
AS Abdelhakim, M Abou-Shouk… - Tourism Management …, 2023 - Elsevier
Robots are adopted in numerous tourism and hospitality segments, including restaurants.
This study aims to empirically investigate the service robots'(SRs) acceptance among fast …
This study aims to empirically investigate the service robots'(SRs) acceptance among fast …
The use of intelligent automation as a form of digital transformation in tourism: Towards a hybrid experiential offering
The purpose of this study is to explore the extent to which intelligent automation (IA) should
be used to provide the best possible service quality and experience to customers, an area …
be used to provide the best possible service quality and experience to customers, an area …
Understanding the robotic restaurant experience: a multiple case study
F Seyitoğlu, S Ivanov - Journal of Tourism Futures, 2022 - emerald.com
Purpose The purpose of this study is to investigate the robotic restaurant experience of
travellers around the world and understand the components of robotic restaurant …
travellers around the world and understand the components of robotic restaurant …