Social media adoption, usage and impact in business-to-business (B2B) context: A state-of-the-art literature review

YK Dwivedi, E Ismagilova, NP Rana… - Information Systems …, 2023 - Springer
Social media plays an important part in the digital transformation of businesses. This
research provides a comprehensive analysis of the use of social media by business-to …

Impact assessment of social media usage in B2B marketing: A review of the literature and a way forward

NK Tiwary, RK Kumar, S Sarraf, P Kumar… - Journal of Business …, 2021 - Elsevier
Although various critical elements, such as media publicity, word of mouth, legislation, and
environmental factors, are not under the control of a company, they play a significant role in …

A comparison of social media marketing between B2B, B2C and mixed business models

S Iankova, I Davies, C Archer-Brown, B Marder… - Industrial Marketing …, 2019 - Elsevier
This paper explores the implicit assumption in the growing body of literature that social
media usage is fundamentally different in business-to-business (B2B) companies than in the …

Advancing social media driven sales research: Establishing conceptual foundations for B-to-B social selling

C Ancillai, H Terho, S Cardinali, F Pascucci - Industrial Marketing …, 2019 - Elsevier
Business markets are facing major changes due to an increasing digitalization trend and
consequent changes in buying behaviors. Practitioners and academics alike have started to …

Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler

OS Itani, R Agnihotri, R Dingus - Industrial Marketing Management, 2017 - Elsevier
This paper examines the use of social media by business-to-business (B2B) salespeople to
assist in their job functions. The authors propose that a salesperson's attitude toward social …

Social media models, technologies, and applications: an academic review and case study

EWT Ngai, KK Moon, SS Lam, ESK Chin… - … Management & Data …, 2015 - emerald.com
Purpose In recent years, social media have attracted considerable attention. Hence, the
purpose of this paper is to conduct a critical literature review of social media research with …

Social media and customer relationship management technologies: Influencing buyer-seller information exchanges

OS Itani, MT Krush, R Agnihotri, KJ Trainor - Industrial Marketing …, 2020 - Elsevier
Due to the increasing array of sales technology, salespeople must understand how each
application assists them. This study examines how business-to-business salespeople use …

Industrial marketing management digital media optimization for B2B marketing

W Krings, R Palmer, A Inversini - Industrial Marketing Management, 2021 - Elsevier
The role of digital media in B2B marketing has gained traction with academics and
practitioners in recent years. However, a comprehensive framework about the use and value …

Transformational leadership effects on salespeople's attitudes, striving, and performance

WH Murphy, RE Anderson - Journal of Business Research, 2020 - Elsevier
Sales managers face challenges in leading their salespeople. Viewing transformational
leadership (TL) as pivotal to gain attitudes necessary for good performance, we present …

Social media in B2B sales: why and when does salesperson social media usage affect salesperson performance?

M Bowen, C Lai-Bennejean, A Haas… - Industrial Marketing …, 2021 - Elsevier
The importance of social media usage by B2B salespeople has been well documented in
the sales literature. In particular, a B2B salesperson's use of social media to prospect for …