Social media has been established in many larger emergencies and crises. This process
has not started just a few years ago, but already 15 years ago in 2001 after the terrorist …

This paper explores social media's role in managing unplanned transit networks disruptions.
Although literature exists more broadly on the use of social media in transit, this paper …

Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events
has greatly increased and many studies have concentrated on the use of ICT and social …

Social media is an invaluable source of time-critical information during a crisis. However,
emergency response and humanitarian relief organizations that would like to use this …

Given the increasingly important roles social media play during disasters and the apparent
disparity in organizations' and publics' expectations, it is essential to understand what is …

The problem we have in mid-September 2020 is that no-one knows what the end game is
with COVID-19. What is the magic formula that will allow a return the 'old normal,'one without …

This work examines how the introduction of social media has affected the role of the Public
Information Officer (PIO)—the public relations component of the National Incident …

Social media is increasingly being used during emergencies. Most available studies are
focused on how citizens and/or authorities use these technologies in concrete events …

Various studies show that social media is used in emergencies–and that in spite of possible
challenges for emergency services, beneficial use cases can be identified. However …

Hurricane Sandy wrought $6 billion in damage, took 162 lives, and displaced 776,000
people after hitting the US Eastern seaboard on October 29, 2012. Because of its massive …