Wikipedia has been the poster child for large-scale online open collaboration while few
other online open collaboration initiatives have achieved similar success. How did …

Decades of research conducted using field experiments and quasi-experiments have
enabled us to accumulate causal evidence on the effectiveness of onboarding and …

The isolating nature of platform-based work, particularly gig work involving deliveries, has
created unintended consequences over how workers engage with peers, friends, family, and …

To address the widespread problem of uncivil behavior, many online discussion platforms
employ human moderators to take action against objectionable content, such as removing it …

Bots are playing an increasingly important role in the creation of knowledge in Wikipedia. In
many cases, editors and bots form tightly knit teams. Humans develop bots, argue for their …

Management of technological change in organizations is one of the most enduring topics in
the literature on computer-supported cooperative work. The successful navigation of …

Why do some peer production projects do a better job at engaging potential contributors
than others? We address this question by comparing three Indian language Wikipedias …

Live streaming is a rapidly growing industry, with millions of content creators using platforms
like Twitch to share games, art, and other activities. However, with this rise in popularity …

Understanding the values that collaborators bring to a collaboration is important for the
design of new systems. In collaborative systems understanding differing values could help …

Peer production platforms like Wikipedia commonly suffer from content gaps. Prior research
suggests recommender systems can help solve this problem, by guiding editors towards …