With the rise of automated and autonomous agents, research examining Trust in Automation
(TiA) has attracted considerable attention over the last few decades. Trust is a rich and …

Abstract Purpose of Review We provide an outlook on the definitions, laboratory research,
and applications of social robots, with an aim to understand what makes a robot social—in …

Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …

In their traditional role, digital assistants in technology-mediated services provide customers
with information, guidance, and suggestions. However, as the opportunities offered by …

Increasing man-machine trust has burgeoned during the last few decades. The growing
interest in trust-building has led to the study of the non-dichotomous nature of trust. Trust as …

Artificial intelligence advances have led to robots endowed with increasingly sophisticated
social abilities. These machines speak to our innate desire to perceive social cues in the …

Purpose The technological revolution in the service sector is radically changing the ways in
which and with whom consumers co-create value. This conceptual paper considers social …

In the near future, it is expected that we humans will receive an increasing part of various
services from robots. Many observers, and several existing studies, indicate that we react …

In their interactions with chatbots, consumers often encounter technology failures that evoke
negative emotions, such as anger and frustration. To clarify the effects of such encounters …

Previous research suggests that consumers would listen more to product recommendations
from other consumers (human recommenders) than from systems based on artificial …