Consumer-generated content has provided an important new information medium for
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …

Objective As healthcare costs continue to rise, healthcare consumers expect service quality
to improve. The aim of this study was to investigate the influence of Total Quality …

There is a lot of attention given to the determinants of guest satisfaction and consumer
behavior in the tourism literature. While much extant literature uses a deductive approach for …

El termalismo, una de las actividades impulsoras de desplazamientos turísticos, ha ganado
destaque en España sobre todo en la Comunidad Autónoma de Galicia, región que …

A higher education institution as an organization that offers academic information system
services must be able to analyze their academic information system services. To analyze …

The aim of this study is to explore the effectiveness of advertisement on brand commitment
with the moderating role of quality between brand awareness and commitment. While the …

The purpose of this study is to identify the influence of the service quality and price fairness
influence customer satisfaction and loyalty in a coffee shop in Thailand. The Sample size …

This study attempts to investigate customer satisfaction associated with Malaysia's tourist
service quality, overall satisfaction, and intention to revisit and recommend to others. Two …

Over the last decades “wellness spa” industry has experienced a boom around the world.
The word “Wellness” has been formed by merging two words:“Well Being”+“fitness”, and …

Cultural Impact on Customer Satisfaction and Service Quality Evaluation in Hotels Page 1
UNLV Theses, Dissertations, Professional Papers, and Capstones Spring 2012 Cultural …