The fast growth and wide range of applications of blockchain (BC) technology in various
industries is irrefutable. Generally, BC technology is still in at an infant stage but it has …

Energy management and exchange have increasingly shifted from concentrated to
hierarchical modes. Numerous issues have arisen in the decentralized energy sector …

Purpose This paper aims to examine the effect of customer relationship management (CRM)
on patient satisfaction and patient loyalty, controlling for other socio-demographic …

This study presents a comprehensive exploration of recent advancements in Customer
Relationship Management (CRM), acknowledging its pivotal role in fostering crucial …

The purpose of this study is to critically examine the effect of relationship marketing (such as
trust, commitment, communication effectiveness, and conflict handling) on customer loyalty …

Customer Relationship Management (CRM) is of paramount importance in the current
business scenario where new start-up companies enter the market and compete with …

Purpose This paper explores how the maturity of social relationship management in
philanthropic hospitals affects community engagement as well as economic and financial …

The purpose of this study was to establish the effect of financial capability on customer
relationship management in private hospitals in Kenya. The study adopted descriptive …

One of the areas in which businesses use artificial intelligence techniques is the analysis
and prediction of customer behavior. It is important for a business to predict the future …

Artificial Intelligence (AI) has been praised as the next big thing in the computing revolution,
and it's been touted as a game-changer in a variety of fields, including healthcare. The …