Assigning support tickets to support agents

P Rath - US Patent App. 16/906,412, 2021 - Google Patents
Assigning support tickets to support agents is described. A system receives support tickets
and trains a machine-learn ing model to identify support agents who had experiences …

Resource management for video playback and chat

AN Qureshi, AP DeRusha, DJR Erdmann… - US Patent …, 2019 - Google Patents
Techniques are described for allocation hardware and/or bandwidth resources of a viewer
device between a live streaming media content playback of a video player and a …

Processing a service request of a service catalog

F Benedetti, F Cerri, G Ciano, M De Santis… - US Patent App. 15 …, 2018 - Google Patents
BACKGROUND [0002] Service catalogs have been very popular and used for many years in
enterprises as a gate to access services provided to employees. Over the years and mainly …

Resource management for video playback and chat

AN Qureshi, AP DeRusha, DJR Erdmann… - US Patent …, 2021 - Google Patents
Int. Ci. H04H 60/32(2008.01) H04N 21/4788(2011.01) H04N 21/647(2011.01) HO4N
21/81(2011.01) H04N 21/2389 (2011.01) HO4N 21/2187 (2011.01) H04N 21/262(2011.01) …

System and method of intelligent profiling a user of a cloud-native application development platform

MJ Morton, D Schwartz - US Patent App. 16/943,656, 2022 - Google Patents
An information handling system operating an integration application development platform
user profiling module may include a processor; a memory; a network interface device …

Routing of cases using unstructured input and natural language processing

S Asur, A Sakhuja, HS Fisher, A Goswami… - US Patent …, 2023 - Google Patents
2021-08-02 Assigned to SALESFORCE. COM, INC. reassignment SALESFORCE. COM,
INC. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS) …

Authorizing deployable resources based on personal information obtained from wearable devices

J Silverman, JH Yoakum - US Patent 10,637,860, 2020 - Google Patents
Authorizing deployable resources based on personal infor mation obtained from wearable
devices is disclosed. A processor-based controller automatically receives personal …

Systems and methods for personality based routing for digital contacts

A Hicks - US Patent App. 17/709,266, 2023 - Google Patents
G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY
ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR …

Systems and methods for business syndicate geolocated skill matching

AJ Garner IV, CT Kalaboukis, RB Ketharaju… - US Patent …, 2024 - Google Patents
Abstract Systems, methods, and computer-readable media for matching a job to a plurality of
workers are described herein. A user device is associated with a worker from the plurality of …

Dynamic micropayment fee selector

W Barakat, NC Bricklin, KI Kushner, YU Lee… - US Patent App. 15 …, 2019 - Google Patents
US20190220841A1 - Dynamic micropayment fee selector - Google Patents
US20190220841A1 - Dynamic micropayment fee selector - Google Patents Dynamic …