A brand scandal impacts not just the brand, but also different stakeholders in the society.
However, there is not enough literature in the domain of brand scandals and consumers' …

Purpose The COVID-19 has brought with it valuable opportunities for the retail sector.
Notably, online channels have assumed a key role for businesses that can rely less on …

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
(JCS/D&CB) has been a valuable resource for researchers and practitioners for more than …

Batik industry is a business activity oriented towards customer loyalty and is demanded to
show an increasing diversity of products with various motives designed to prevent customers …

Recently a major boost up in consumers converting to green consumption has been
observed due to accelerating sustainable development. Subsequently, the purpose of this …

Customer experience and service quality are several factors that can affect satisfaction and
have the impact on loyalty. The aim of this study was to investigate whether customer …

This research investigates customer behaviour in the Indonesian telecommunications sector
using Structural Equation Modelling with Partial Least Squares (SEM-PLS) analysis …

En el presente estudio, se examinó el concepto de innovación en el sector minorista y se
definieron sus relaciones con otras variables, como la satisfacción y la lealtad …

The challenge of turning satisfied customers into loyal ones is increasingly prevalent for
companies in a dynamic market. This qualitative research aims to investigate customer …

Masyarakat kini menyadari pentingnya akan kesehatan sebagai investasi masa depan. Hal
tersebut ditandai dengan berkembangnya fitness center di Kota Bandung. Wanita ini cukup …