The purpose of this study is to analyze the factors that cause the achievement of good
management performance, this study uses a literature review from google scholar …

Employee turnover in the hotel industry is rampant and is one of its most significant
challenges. Customer incivility is one of its prominent precipitators and therefore calls for an …

Purpose Underpinned by affective events theory (AET), this paper examines the effect of
coworker friendship on coworker incivility in family-style restaurants. Furthermore, this paper …

The objective of this research is to determine the effects of hotel environmental strategies on
sustainable awareness perception and green employee behavior in the hospitality industry …

Purpose There is a paucity of published research regarding service employees' side of
gloomy consequences emanating from value co-creation (VCC). The purpose of this paper …

Purpose Drawing on the conservation of resource (COR) theory, this study examines the
direct relationships between customer incivility and service effort behavior with …

Incivility and engagement: the role of emotional exhaustion and psychological capital in service
organizations | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

This study aims to clarify what are the short-term effects of customer incivility on targeted
employees' self-esteem and job satisfaction. We hypothesised that daily customer incivility …

This study examines the relationship between co-worker incivility, emotional exhaustion,
mindfulness, and turnover intention among nurses in public and private hospitals in North …

Crowdsourcing delivery has emerged as an innovative solution for last-mile delivery in the
sharing economy era. However, enhancing courier continuance participation intention is an …